Privacy Policy — How ck44cc Protects Your Data
Your privacy is a priority at ck44cc. This Privacy Policy explains in clear, formal terms what personal data we collect, how we use it, who we share it with, and the rights you have as a registered player in Bangladesh.
Your Data Is Never Sold
ck44cc does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your information is used solely to operate, maintain, and improve the platform and to meet our legal obligations.
KYC Data Handled Securely
Identity documents submitted for KYC verification — including NID cards, passports, and driving licences — are stored in an encrypted document vault with strict access controls. Only authorised compliance staff may access these files.
You Control Your Data
Registered players have the right to access, correct, or request deletion of their personal data at any time. Submit a data request via live chat or by emailing [email protected] (plain text — not a clickable link).
Transparent Cookie Use
We use cookies to maintain session security, personalise your experience, and measure platform performance. You can manage your cookie preferences through your browser settings at any time without affecting core functionality.
Regulated Payment Partners
Payment data shared with bKash, Nagad, Rocket, and banking partners is transmitted exclusively over encrypted channels and is governed by those providers' own regulatory obligations. ck44cc never stores full payment credentials on its own servers.
Clear Retention Periods
ck44cc retains player account data for a defined period consistent with anti-money-laundering (AML) obligations and responsible gaming requirements. Once the retention period expires, data is securely deleted or anonymised.
1 Data Controller & Scope
This Privacy Policy applies to all personal data collected and processed by ck44cc ("we", "us", "our") in connection with the operation of the online casino and sports betting platform accessible at ck44cc.app, including any associated mobile-optimised interfaces or services.
ck44cc acts as the data controller in respect of the personal data it collects directly from players and users who interact with the platform. As data controller, ck44cc determines the purposes for which your personal data is processed and is responsible for ensuring that processing activities comply with applicable data protection obligations.
Scope of this Policy: This Policy applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts ck44cc through our support channels. It does not apply to third-party websites or services that may be linked to or from the ck44cc platform.
By accessing the ck44cc platform, creating a player account, or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions, which are incorporated by reference. In the event of any conflict between this Policy and our Terms & Conditions on a matter relating to data privacy, this Privacy Policy shall take precedence.
2 Information We Collect
ck44cc collects personal data through several channels: directly from you when you register or interact with the platform, automatically when you use our services, and from third-party partners where permitted and necessary. The categories of data we collect are set out below.
Registration & Account Data
- Full legal name as it appears on your government-issued identification document
- Date of birth (to verify you are aged 18 or above)
- Residential address in Bangladesh
- Bangladesh mobile phone number (used for OTP authentication)
- Email address
- Username and encrypted password
Identity Verification (KYC) Data
- Scanned copy or photograph of a valid government-issued ID (National Identity Card, passport, or driving licence)
- Proof of address documentation (utility bill, bank statement, or similar document issued within 90 days)
- Selfie or facial image for liveness verification where required by our compliance process
Financial & Transaction Data
- bKash, Nagad, Rocket, or Upay mobile account number (last four digits only after verification)
- Bank account details where bank transfer is used (account number masked after verification)
- Deposit and withdrawal transaction history, including amounts in BDT (৳), timestamps, and reference IDs
- Bonus wallet balances and wagering activity records
Technical & Usage Data
- IP address and approximate geolocation (city level)
- Device type, operating system, and browser version
- Session start and end times, pages visited, and features used
- Game activity logs, including game titles accessed, bet amounts, and outcomes
- Crash reports and error logs (anonymised where possible)
Communications Data
- Live chat transcripts with our support team
- Email correspondence submitted to [email protected]
- Responses to surveys or promotional campaigns (where you choose to participate)
Sensitive data: ck44cc does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes beyond what is required for KYC liveness checks. If you voluntarily include sensitive information in a support message or complaint, we will handle it with additional care.
3 How We Use Your Data
ck44cc processes your personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the purposes described below without first obtaining your consent or establishing a new lawful basis.
| Purpose | Data Categories Used |
|---|---|
| Account creation & management | Registration data, technical data |
| Identity & age verification (KYC) | KYC data, registration data |
| Processing deposits & withdrawals | Financial & transaction data |
| Fraud prevention & AML compliance | All categories as required |
| Customer support & dispute resolution | Communications data, account data |
| Responsible gaming monitoring | Usage data, financial data |
| Platform security & abuse prevention | Technical data, account data |
| Service personalisation | Usage data, preferences |
| Promotional communications (with consent) | Registration data, preferences |
| Platform analytics & improvement | Technical & usage data (anonymised) |
Where we send promotional communications — such as bonus notifications, seasonal campaign emails related to BPL season, Eid offers, or Pohela Boishakh promotions — we will only do so if you have given us your consent at registration or through your account notification settings. You may withdraw consent for marketing communications at any time by updating your preferences in the account settings panel or by contacting our support team.
4 Legal Basis for Processing
ck44cc processes personal data only where a valid legal basis exists for doing so. The legal bases we rely upon are as follows:
Contractual Necessity
The majority of data processing activities at ck44cc are necessary for the performance of our contract with you as a registered player. This includes creating and managing your account, processing deposits and withdrawals, settling bets, and providing customer support. Without processing this data, we would be unable to deliver the services you have signed up for.
Legal Obligation
Certain processing activities are required for ck44cc to comply with its legal and regulatory obligations. This includes identity verification (KYC), anti-money-laundering (AML) screening, transaction record-keeping, and responsible gaming monitoring. We are required to retain certain records for defined minimum periods regardless of whether you close your account.
Legitimate Interests
ck44cc processes some data on the basis of its legitimate interests as a business, where those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, abuse prevention, and the use of anonymised analytics data to improve platform performance.
Consent
Where processing is based on your consent — such as receiving promotional communications or participating in optional surveys — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
Note on automated decision-making: ck44cc uses automated systems for fraud detection, duplicate account identification, and responsible gaming monitoring. Where an automated decision significantly affects your account (such as a temporary suspension), you have the right to request human review of that decision by contacting our support team.
5 Data Sharing & Third Parties
ck44cc does not sell, rent, or trade your personal data to any third party. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Service Providers
To process deposits and withdrawals, ck44cc shares necessary transaction data with our regulated payment partners, including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers process your financial data under their own privacy policies and regulatory obligations.
Game Studio Providers
Game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive anonymised session identifiers and game activity data necessary to deliver their games and resolve technical faults. They do not receive your full name, contact details, or payment information.
Identity Verification Partners
KYC documentation may be processed by contracted identity verification service providers acting as data processors on behalf of ck44cc. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than fulfilling the verification task assigned to them.
Legal & Regulatory Authorities
ck44cc may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law, court order, or in response to a lawfully issued request. In such cases, we will disclose only the minimum data required and, where legally permitted, will notify you of the disclosure.
Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of ck44cc's assets, your personal data may be transferred to the acquiring entity. We will notify registered players of any such transfer and of any changes to this Privacy Policy that result from it, providing a minimum of 30 days' notice before the transfer takes effect.
No cross-border transfers to unprotected jurisdictions: ck44cc does not transfer your personal data to countries or territories that do not provide an adequate level of data protection without first establishing appropriate safeguards, such as contractual data protection clauses.
6 Cookies & Tracking Technologies
ck44cc uses cookies and similar tracking technologies on the platform to enable core functionality, improve your experience, and analyse platform usage. A cookie is a small text file placed on your device by your browser when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, login state management | Session |
| Functional | Language preference, game display settings, responsible gaming reminders | Up to 12 months |
| Analytics | Page visit counts, feature usage metrics, session duration (anonymised) | Up to 13 months |
| Security | Device fingerprinting for fraud and duplicate-account detection | Up to 6 months |
ck44cc does not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites. All analytics data collected via cookies is processed in aggregate or anonymised form and is not linked back to your identity.
Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block specific categories of cookies or clear all stored cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling functional cookies may affect display preferences and responsible gaming reminder features.
7 Data Retention
ck44cc retains personal data for no longer than is necessary for the purposes for which it was collected, taking into account our legal, regulatory, and operational obligations.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal obligation |
| KYC identity documents | Duration of account + 5 years post-closure | AML / legal obligation |
| Transaction records | 7 years from transaction date | Financial record-keeping |
| Game activity logs | 3 years from activity date | Dispute resolution / RG monitoring |
| Support communications | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent withdrawn + 2 years | Consent management |
| Anonymised analytics data | Up to 5 years | Platform improvement |
On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and research purposes.
8 Data Security Measures
ck44cc takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.
Technical Safeguards
- 256-bit SSL/TLS encryption: All data transmitted between your device and ck44cc's servers is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2 or higher).
- Encryption at rest: Sensitive data fields — including KYC documents, payment reference details, and authentication credentials — are encrypted at rest in our database systems.
- Password hashing: Player passwords are stored as irreversible cryptographic hashes using a salted algorithm. ck44cc staff cannot read or retrieve your password in plain text.
- OTP two-step authentication: Login attempts from unrecognised devices trigger a one-time password sent to your registered Bangladesh mobile number.
- Penetration testing: ck44cc commissions regular security assessments and penetration tests conducted by independent security professionals to identify and remediate vulnerabilities.
Organisational Safeguards
- Access to personal data is restricted to ck44cc staff and contractors who require it to perform their authorised duties, on a strict need-to-know basis.
- All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Third-party data processors are subject to written data processing agreements that impose security and confidentiality obligations equivalent to those maintained by ck44cc.
- ck44cc maintains an incident response plan. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay.
Your role in security: While we take every reasonable precaution to protect your data, account security also depends on you. Please use a strong, unique password for your ck44cc account, enable OTP authentication, and never share your login credentials with anyone. Report any suspected unauthorised access to our support team immediately.
9 Your Privacy Rights
As a player and data subject, you have a number of rights in relation to your personal data held by ck44cc. These rights are described below. To exercise any of these rights, please contact our support team via live chat on the ck44cc platform or by emailing [email protected] (plain text — not a clickable link).
Right of Access
You have the right to request a copy of the personal data ck44cc holds about you. We will respond to verified access requests within 30 calendar days and will provide the data in a structured, commonly used format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For registered players, many details — such as your email address and phone number — can be updated directly through your account settings panel. For changes to legal name or date of birth, supporting documentation will be required.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Please note that ck44cc is required to retain certain data (such as transaction records and KYC documents) for legally mandated retention periods, and these records cannot be deleted upon request until those periods have elapsed.
Right to Restriction of Processing
You may request that ck44cc restricts its processing of your personal data in certain circumstances — for example, while you dispute the accuracy of data we hold, or while we assess an objection you have raised.
Right to Data Portability
Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another data controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests. ck44cc will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing that occurred prior to the withdrawal. To withdraw marketing consent, update your notification preferences in your account settings or contact our support team.
Response timeframe: ck44cc will acknowledge all privacy rights requests within 5 business days and will provide a substantive response within 30 calendar days. For complex or multiple requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
10 Children's Privacy
The ck44cc platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. All registration requests include a date-of-birth field, and age is verified as part of the KYC process prior to any withdrawal being processed.
If ck44cc becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data, close the associated account, and refund any deposits made, net of any withdrawals already processed, in accordance with our responsible gaming obligations.
If you are a parent or guardian and believe that your child has registered an account on ck44cc, please contact our support team immediately via live chat. We will investigate and respond within 24 hours.
18+ only. Gambling involves financial risk and is not appropriate for individuals under the age of 18. We actively encourage parents and guardians to use parental control tools to restrict access to online gambling platforms from shared or family devices.
11 Updates to This Policy
ck44cc reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or regulatory guidance. The most current version of this Policy will always be accessible at ck44cc.app/privacy-policy, with the effective date updated to reflect the date of the most recent revision.
Where changes to this Policy are material — meaning they significantly affect your privacy rights or the way we process your personal data — we will notify registered players via a platform notification displayed on login, or via the email address registered to your account. Material changes will be communicated a minimum of 14 days before they take effect, giving you the opportunity to review the changes and, if necessary, close your account before the revised Policy applies to you.
Non-material changes — such as corrections of typographical errors, clarifications of existing language, or administrative updates — may be made without prior notice. We encourage you to review this Policy periodically to stay informed about how ck44cc protects your data.
Your continued use of the ck44cc platform after the effective date of any amendment to this Policy constitutes your acknowledgement of the updated version.
12 Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck44cc handles your personal data, please contact us through one of the following channels:
- Live chat: Available 24 hours a day, 7 days a week via the ck44cc platform. Our average first response time is under 2 minutes (Bangladesh Standard Time, UTC+6).
- Email: [email protected] — displayed as plain text, not a clickable link. Formal privacy requests submitted by email receive a written response within 10 business days.
When submitting a privacy rights request, please include your registered username and the email address associated with your ck44cc account so that we can verify your identity before processing your request. ck44cc will not action privacy rights requests that cannot be verified, in order to protect against unauthorised disclosure of personal data.
Escalation: If you are not satisfied with ck44cc's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction. ck44cc is committed to cooperating with supervisory authorities in the resolution of complaints that cannot be resolved directly.
Have a Privacy Question? Our Team Is Ready.
Our support team is available around the clock via live chat on the ck44cc platform. You can also review our Terms & Conditions, explore our responsible gaming tools, or head back to the casino.